Question 1

Where do I purchase 1OFF products?

Accepted Answer

All 1OFF Creative Concepts products, collections, cart, checkout, and payments are handled directly through our Shopify store. Use the 'Shop Women's Collection' links throughout this site to reach the canonical Shopify product pages and checkout.

Question 2

How does sizing work for 1OFF apparel?

Accepted Answer

Most 1OFF pieces feature high-elasticity 4-way stretch and are designed to adapt across a range of body types. For exact measurements, fit guidance, and fabric details, see our Size Guide page or the sizing information on each Shopify product page.

Question 3

What is your shipping policy?

Accepted Answer

Orders are fulfilled from the United States with nationwide shipping managed through Shopify. Specific shipping times, rates, and carrier details are confirmed at Shopify checkout. See our Shipping Policy page for verified details.

Question 4

What is your return and exchange policy?

Accepted Answer

We accept returns and exchanges on eligible items. Verified return windows, conditions, and instructions are published on our Return & Exchange Policy page and reinforced at Shopify checkout.

Question 5

How can I track my order?

Accepted Answer

Order tracking is managed through your Shopify customer account. After checkout you'll receive a Shopify confirmation email with a tracking link. For tracking help, use our Customer Support page and include your Shopify order number.

Question 6

Is there a Men's collection?

Accepted Answer

A Men's Performance Collection is in development. Join our Men's Collection Waitlist to receive first-access notifications and early VIP drop routing before the public launch. We will not promise a specific launch date until it is verified.

Question 7

How do I get early access to new drops?

Accepted Answer

Our VIP Early Access program sends priority email and SMS notifications with size and category preferences before public releases. Sign up on the VIP Early Access page to join the inner circle.

Question 8

Does 1OFF offer wholesale or retail partnerships?

Accepted Answer

Yes. We work with qualified boutiques, fitness studios, and retailers. Submit a Wholesale Inquiry and our retail team will provide verified line sheets and volume pricing after business review. We do not publish wholesale pricing publicly.

Question 9

How do I become a 1OFF ambassador or creator partner?

Accepted Answer

Apply through our Ambassador Application page. We collect your platform, audience size, content category, and brand fit. All applications are reviewed manually and submitting does not guarantee automatic approval.

Question 10

How do I contact customer support?

Accepted Answer

Use our Customer Support page to route your inquiry by topic (order status, sizing, returns, etc.), call (619) 356-3119, or email one1offcc@gmail.com. We never ask for credit card numbers or private payment details through support forms.

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